All the processes related to the creation of translations and localizations projects are thoroughly analyzed during internal and external audits. It is only when all the requirements of the ISO 9001 standard are met, will an independent certification body grant us the relevant certificate. The audit for the industry standard for translation agencies ISO 17100 is carried out in the same way.
These audits are an important part of our company’s annual scheme. It is our way of making sure that we are doing our very best to offer the highest-quality translation services to our customers in the efforts to increase their satisfaction.
There are many specific rules that define the ISO 17100 standard and to provide a high level of translation services, a reliable agency would have to fulfil all the specific requirements. Some examples include:
The ISO 17100 standard sets very strict criteria and it is absolutely necessary for a translation agency to adhere to these processes before being awarded the certification. It is a process that we strive to improve on a daily basis so that in the long run, our customers will reap the rewards.
GALA is one of the world's leading language industry trade associations. With members from all corners of the globe, it’s aim is to support fellow companies by providing a forum for doing business, sharing ideas, and helping mutually advance the industry.